Terms of Service

Access to Nasiya is provided on an invite-only basis. You may not self-register for an account. Access is provisioned by an Organisation administrator (“Org Admin”) who invites individual users to join the Organisation's workspace. If you have not been invited by an authorised Org Admin, you may not use the Service.

Org Admins are responsible for controlling and reviewing who within their Organisation has access to Nasiya. Org Admins may invite members, manage roles, revoke access, configure integrations, manage billing, and set Organisation-level AI preferences. All actions taken by users within your Organisation's workspace are your Organisation's responsibility.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials (password, API tokens, and any authentication tokens);
• All activity that occurs under your account, whether or not authorised by you;
• Ensuring that your access credentials are not shared with any other person. One Nasiya account corresponds to one individual — accounts are not transferable and must not be shared.

If you become aware of any unauthorised access to your account, any suspected breach of your credentials, or any security incident involving the Service, you must notify us immediately at support@nasiya.co. Nasiya will not be liable for any loss or damage arising from your failure to maintain the security of your account.

You agree to provide accurate, current, and complete information when setting up your account and to keep that information updated. You must not use a false identity, impersonate another person, or use a misleading email address or Organisation name.

Nasiya offers the following subscription tiers, each with defined feature access, usage limits, and candidate processing capacities:

• Starter — for individuals and small teams beginning their AI hiring journey.
• Professional — for growing teams needing expanded candidate volume and deeper AI analysis features.
• Business — for established HR functions requiring advanced integrations, bulk processing, and team collaboration tools.
• Enterprise — for large organisations requiring custom limits, dedicated support, SLA commitments, security reviews, and bespoke AI configuration. Enterprise terms are negotiated separately and may supersede these Terms where explicitly agreed in writing.

Current pricing, feature inclusions, and usage limits for each plan are published at app.nasiya.co and may be updated in accordance with Section 4.6 below.

Subscriptions are billed on either a monthly or annualbasis as selected at the time of purchase. Billing begins on the date your Organisation's subscription is activated. Annual plans are billed in full at the start of each annual period.

All fees are non-refundable except as expressly required by applicable law. In particular, no refund or credit will be issued for:

• Partial months or periods already used;
• Unused features or candidate processing capacity within a plan period;
• Downgrading to a lower plan mid-cycle.

If you believe you have been charged in error, contact support@nasiya.co within 30 days of the charge and we will investigate.

You may upgrade your plan at any time; the upgrade takes effect immediately and you will be charged the pro-rated difference for the remainder of the current billing cycle. Downgrades to a lower plan take effect at the start of your next billing cycle; you retain access to your current plan's features until that date.

If a payment fails or a subscription lapses, we will notify you by email. If payment is not received within 7 daysof that notice, we reserve the right to suspend your Organisation's access to the Service. During a suspension, your data is retained but inaccessible. Access is reinstated promptly upon payment of all outstanding amounts. If a subscription remains unpaid for more than 60 days after suspension, we may terminate the account and delete data in accordance with our data retention schedules.

We may change our pricing or plan structures at any time. For existing subscribers, any price increase will be communicated by email at least 30 days before taking effect. Your continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing. If you do not accept a price change, you may cancel your subscription before the change takes effect.

You must not use the Service to discriminate against candidates on the basis of any protected characteristic under applicable employment and equality law. This includes, without limitation, discrimination on the basis of race, colour, ethnicity or national origin, religion or belief, sex or gender, pregnancy or maternity, disability, age, sexual orientation, gender reassignment, or marital status.

Relevant legal frameworks include (but are not limited to): the UK Equality Act 2010; US Title VII of the Civil Rights Act 1964 and the Age Discrimination in Employment Act; UAE Federal Decree-Law No. 33 of 2021 (Labour Law); Australian Fair Work Act 2009 and anti-discrimination legislation in each Australian state and territory; Pakistan Employment Laws including the Employment of Children Act, Punjab Restriction on Employment of Women Act, and applicable provincial labour laws; and the EU Employment Equality Directive 2000/78/EC.

Nasiya's AI models are not designed to and must not be used to generate or apply any score, flag, or assessment based on a candidate's membership of a protected class. Any such use is a material breach of these Terms.

You must not make any hiring, rejection, shortlisting, or employment decision based solely on AI-generated outputs from Nasiya. All Nasiya outputs must be used as one input among many in a human-led decision-making process. See Section 6 for the full AI Disclaimer.

You must not submit false, synthetic, fabricated, or misleading candidate data to the Service. This includes submitting AI-generated fake CVs, fictitious candidate profiles, or manipulated documents to test or reverse-engineer Nasiya's scoring logic.

You must not attempt to reverse-engineer, decompile, disassemble, scrape, extract, or otherwise derive the source code, AI models, scoring weights, prompt structures, or underlying algorithms of the Service. You must not use automated scraping tools, bots, or scripts to extract data from the Service beyond what is available via our documented API.

You must not share your account credentials, API tokens, or extension tokens with any other person, including colleagues within your Organisation. Each user must access the Service through their own individual account. If additional seats are needed, the Org Admin should provision them via the invitation system.

You must not use the Service to process candidates for roles that do not genuinely exist, for the purpose of building candidate databases, bulk-testing the platform, or any other purpose unrelated to a genuine live hiring process.

You must not submit candidate data containing special categories of personal data — including health and medical information, biometric data, genetic data, financial records, criminal history, or data concerning sexual orientation or religious beliefs — to the Service without first obtaining the candidate's explicit, informed consent and establishing a lawful basis for such processing under applicable data protection law.

Additionally, you must not:

• Use the Service in violation of any applicable local, national, or international law or regulation;
• Attempt to gain unauthorised access to any part of the Service, its servers, databases, or infrastructure;
• Introduce malware, viruses, or any other harmful code into the Service;
• Use the Service to process personal data on behalf of any third party outside your Organisation without a separate data processing agreement with Nasiya;
• Resell, sublicense, or otherwise commercialise access to the Service to any third party without our prior written consent;
• Interfere with or disrupt the integrity or performance of the Service or any related systems.

All outputs produced by Nasiya's AI systems — including suitability scores, tier classifications, candidate briefs, claim assessments, red flag indicators, growth velocity scores, interview question sets, and any other analytical output — are decision-support tools only. They are informational inputs designed to help qualified human professionals make better-informed decisions. They are not, and must not be treated as, final decisions.

Nasiya does not make any hiring or rejection decision. Nasiya has no involvement in, and accepts no responsibility for, any employment decision made by your Organisation.

All hiring, rejection, shortlisting, and employment-related decisions must be made by a qualified human professional exercising their own independent judgment after reviewing the AI outputs, other relevant information, and the candidate as a whole person. AI outputs from Nasiya must never be the sole or determinative basis for any employment decision.

This requirement aligns with and is reinforced by:

• EU AI Act, Article 14 — deployers of AI systems in high-risk contexts (including AI used in recruitment) are required to implement adequate human oversight measures and ensure that natural persons to whom the AI system output is addressed are able to understand that output and assess its reliability before acting on it.
• GDPR Article 22 — individuals have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.
• General employment law obligations in all applicable jurisdictions that require employment decisions to be made by responsible human agents.

By using the Service, your Organisation acknowledges these requirements and represents that it has implemented appropriate human oversight processes.

Nasiya does not warrant the accuracy, completeness, or reliability of any AI-generated output. AI analysis is inherently probabilistic, not deterministic. Outputs may contain errors, omissions, or misinterpretations. In particular:

• Candidate CVs may contain inaccuracies, exaggerations, or omissions that Nasiya's AI cannot independently verify;
• AI models may produce outputs that are inconsistent, contextually inappropriate, or factually incorrect;
• Scores are relative assessments based on the information provided and the configuration of your Organisation's account — they do not constitute an objective measure of candidate quality;
• AI outputs should always be considered alongside direct candidate interaction, reference checks, skills assessments, and other sources of evidence.

Your Organisation is solely responsible for:

• Ensuring that its use of Nasiya complies with all applicable employment law, anti-discrimination law, data protection law, and any sectoral regulations governing hiring in your industry or jurisdiction;
• Ensuring that AI outputs are not used in a manner that produces unlawful discrimination against any candidate;
• Maintaining complete, accurate records of hiring decisions and the human reasoning behind them;
• Handling all candidate queries, complaints, and legal claims relating to any hiring or rejection decision.

Nasiya will not be liable for any claim, loss, fine, or penalty arising from your Organisation's hiring decisions, employment law compliance failures, or discriminatory use of AI outputs. See Section 12 (Limitation of Liability) for full details.

For candidate personal data submitted to Nasiya by your Organisation, your Organisation is the data controller as defined under applicable data protection law (including GDPR, UK GDPR, UAE Personal Data Protection Law, and equivalent legislation). Nasiya acts as a data processor processing that data on your behalf.

As data controller, your Organisation determines the purposes and means of processing candidate data. You are responsible for ensuring that processing through Nasiya is lawful, fair, and transparent under all applicable law.

Before submitting any candidate personal data to Nasiya, your Organisation must have identified and documented a valid lawful basis for processing that data through AI systems. Depending on your jurisdiction, relevant lawful bases may include:

• The candidate's explicit consent to AI-based processing of their application;
• Legitimate interests in efficient and consistent candidate evaluation, subject to a balancing assessment;
• Pre-contractual necessity where the processing is required to take steps at the candidate's request before entering an employment contract.

Where required by applicable law — including GDPR Articles 13 and 14 (transparency obligations), UAE PDPL Article 9, and other equivalent provisions — your Organisation must inform candidates that their personal data will be processed by AI systems as part of the recruitment process. This notification must be provided before or at the time of data collection, and must cover:

• The fact that AI-assisted analysis is used;
• The nature of the outputs produced;
• The existence of any automated decision-making and its logic;
• The candidate's right to request human review of any decision.

Nasiya provides the technology; compliance with transparency obligations is exclusively your Organisation's responsibility. Nasiya does not communicate directly with candidates and assumes no obligation to do so.

Candidates whose data is processed through Nasiya are third parties in relation to these Terms. They have no direct contractual relationship with Nasiya. Any candidate rights requests (access, erasure, rectification) directed to Nasiya will be referred to your Organisation as the data controller, unless your Organisation cannot be reached or has closed its account.

To the extent required by applicable data protection law (including GDPR Article 28), your acceptance of these Terms constitutes entry into a data processing agreement between your Organisation (as data controller) and Nasiya (as data processor) with respect to candidate personal data. The subject matter, duration, nature, purpose, and categories of personal data processed are as described in our Privacy Policy. If your Organisation requires a separately executed Data Processing Agreement document, please contact us at support@nasiya.co.

By default, Nasiya does not use your Organisation's data— including candidate CVs, job descriptions, analysis outputs, interviewer signals, or any other content submitted to the Service — to train, fine-tune, or improve general-purpose AI models. This prohibition applies regardless of whether the underlying AI models are provided by Anthropic, Google, OpenAI, or Nasiya itself.

All AI provider contracts used by Nasiya include explicit prohibitions on using customer data submitted via the API to train the provider's general-purpose models.

During onboarding, or at any time via Settings → Data & Privacy, your Organisation's Org Admin may choose to opt in to allowing Nasiya to use anonymised, aggregated hiring pattern data from your account to improve AI scoring recommendations specifically for your Organisation (for example, learning which types of candidates your team tends to progress further in the pipeline).

This consent is:

• Voluntary — it is not required to access any feature of the Service and opting out has no impact on pricing or feature availability;
• Revocable— you may withdraw consent at any time via Settings → Data & Privacy, and we will cease using your data for this purpose within 30 days;
• Organisation-specific— Nasiya will never share your Organisation's data with, or use it to train models deployed for, any other Organisation.

Regardless of any consent setting, Nasiya will never:

• Use individual candidate CVs, names, email addresses, or other personal identifiers for any AI model training purpose;
• Share your Organisation's candidate data, analysis results, or hiring outcomes with any other organisation for any training or benchmarking purpose;
• Train or fine-tune any general-purpose AI model on data submitted by your Organisation.

Nasiya and its licensors own all right, title, and interest in and to the Service, including without limitation: all software, AI models, scoring algorithms, prompt frameworks, database schemas, interfaces, designs, trademarks, service marks, logos, and all documentation. These are protected by copyright, trade secret, patent, trademark, and other intellectual property laws.

Nothing in these Terms grants you any ownership interest in the Service or Nasiya's intellectual property. You receive only the limited right to access and use the Service as set out in these Terms.

You retain all ownership rights in the content your Organisation submits to the Service (“Your Content”), including job descriptions, candidate CVs, organisation context descriptions, notes, and other data. You represent and warrant that you have all necessary rights to submit Your Content to the Service and to grant us the licence described in Section 9.3.

By submitting Your Content to the Service, you grant Nasiya a limited, non-exclusive, worldwide, royalty-free licence to access, store, process, transmit to AI providers, and display Your Content solely to the extent necessary to provide the Service to your Organisation. This licence terminates when you delete the relevant content or close your account, subject to retention periods described in our Privacy Policy.

AI-generated analysis outputs produced by the Service for your account — including candidate summaries, scores, claim extractions, red flag reports, and interview question sets — are provided to your Organisation for use within the permitted scope of the Service. To the extent any such output is protectable by intellectual property law, Nasiya assigns any interest in that output to your Organisation. However, Nasiya retains the right to use aggregated, anonymised metadata about AI output patterns for internal product improvement, subject to Section 8.

If you provide Nasiya with suggestions, ideas, feature requests, or other feedback about the Service (“Feedback”), you grant Nasiya a perpetual, irrevocable, royalty-free, worldwide licence to use, implement, and commercialise that Feedback without any obligation or compensation to you.

Each party (“Receiving Party”) agrees to keep confidential the other party's Confidential Information and not to disclose it to any third party without the Disclosing Party's prior written consent, except as permitted under these Terms. Each party agrees to use the other's Confidential Information only as necessary to perform its obligations or exercise its rights under these Terms.

“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Nasiya treats the following as your Confidential Information: all candidate data submitted to the Service; your Organisation's internal job descriptions and hiring criteria; your Organisation's calibration preferences and AI configurations; and your Organisation's use patterns and analysis results. Nasiya will not disclose such information except as required to provide the Service or as required by law.

You agree to keep confidential Nasiya's pricing (including any negotiated enterprise pricing), product roadmap, unreleased features, technical architecture, AI model configurations, and any non-public business information disclosed in the course of the Service relationship. You must not disclose such information to competitors or publish it publicly.

Confidentiality obligations do not apply to information that:

• Is or becomes publicly available through no fault of the Receiving Party;
• Was rightfully known to the Receiving Party without restriction before disclosure;
• Is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or
• Must be disclosed by law, regulation, or court order, provided the Receiving Party gives the Disclosing Party prompt notice and cooperates to seek a protective order.

Nasiya targets a monthly uptime of 99.5% for the core platform, excluding scheduled maintenance windows (which will be notified in advance where possible) and outages caused by circumstances outside our reasonable control (including failures of third-party infrastructure such as Supabase, Vercel, or AI providers). This target is aspirational and does not constitute a binding service level agreement unless separately agreed in writing as part of an Enterprise subscription.

The Service is provided “as is” and “as available” without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, Nasiya hereby disclaims all implied warranties, including without limitation any implied warranty of merchantability, fitness for a particular purpose, non-infringement, title, or quiet enjoyment.

Nasiya does not warrant the accuracy, completeness, reliability, timeliness, or suitability of any AI-generated output for any particular purpose. AI analysis involves probabilistic inference over textual data and may produce results that are incomplete, erroneous, contextually inappropriate, or outdated. You acknowledge that you have been made aware of this limitation and agree to use AI outputs only as one input in a broader, human-led hiring process.

The Service integrates with, or relies upon, third-party services including Anthropic, Google, OpenAI, Greenhouse, Lever, Ashby, Supabase, and Vercel. Nasiya makes no warranty regarding the availability, accuracy, or performance of these third-party services. Interruptions to third-party services may affect the availability or quality of AI analysis without constituting a breach by Nasiya.

Certain jurisdictions do not permit the exclusion of implied warranties. In particular, under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), consumers may have statutory guarantees that cannot be excluded. Nothing in these Terms is intended to limit any rights you may have that cannot be lawfully excluded or limited.

To the maximum extent permitted by applicable law, Nasiya's total cumulative liability to you or your Organisation arising out of or relating to these Terms or the Service — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — will not exceed the greater of:

• (a) the total fees actually paid by your Organisation to Nasiya in the three (3) calendar months immediately preceding the event giving rise to the claim; or
• (b) USD $100.

To the maximum extent permitted by applicable law, in no event will Nasiya be liable for any:

• Indirect, incidental, special, exemplary, or punitive damages;
• Loss of profits, revenue, business, opportunity, goodwill, or anticipated savings;
• Loss of data or costs of data recovery;
• Cost of substitute services;
• Damages arising from your reliance on AI outputs in making hiring decisions, or from any employment claim brought against your Organisation by a candidate;
• Damages arising from your failure to comply with employment, anti-discrimination, or data protection law.

These exclusions apply even if Nasiya has been advised of the possibility of such damages and even if any remedy set forth herein is found to have failed of its essential purpose.

Nasiya is explicitly not liable for any hiring or rejection decision you make, for any employment dispute arising from such decisions, for any regulatory fine or enforcement action arising from your Organisation's compliance failures, or for any candidate claims arising from your use of AI outputs. These are solely your Organisation's responsibility.

For users in Australia, if the Australian Consumer Law applies and a guarantee cannot be excluded, Nasiya's liability for a failure to comply with such a guarantee is limited (at Nasiya's election) to: (i) re-supplying the affected services; or (ii) payment of the cost of having the services supplied again.

You acknowledge that these limitations reflect a reasonable and fair allocation of risk, that Nasiya would not enter into these Terms without these limitations, and that the limitations will apply notwithstanding any failure of essential purpose of any limited remedy.

These Terms commence on the date you first access the Service and continue until your subscription is terminated in accordance with this Section, or until terminated by either party as described below.

You may terminate your Organisation's subscription at any time by giving 30 days' written notice to support@nasiya.co, or by cancelling through the account settings. You will retain access to the Service until the end of the current billing period. No refund is provided for any remaining unused portion of a prepaid period.

Nasiya may suspend your access immediately (with or without prior notice, depending on the severity of the circumstances) or terminate these Terms on 30 days' written notice if:

• You commit a material breach of these Terms and fail to cure it within 14 days of written notice from Nasiya specifying the breach;
• You fail to make any payment due under Section 4 and such failure continues for 7 days after notice;
• Nasiya has reasonable grounds to suspect that your account is being used for illegal activity, including discriminatory hiring practices, fraud, or data protection violations;
• Nasiya is required to do so by applicable law or a regulatory authority.

Nasiya may also terminate these Terms at any time without cause on 30 days' written notice, in which case Nasiya will provide a pro-rated refund of any prepaid fees for the unexpired portion of the subscription period.

Upon termination of these Terms:

• Your Organisation's access to the Service is revoked for all users;
• Your data is retained for the periods described in our Privacy Policy, after which it is permanently deleted;
• Within 30 daysof termination, you may request an export of your Organisation's data (job descriptions, candidate records, and analysis outputs) by contacting support@nasiya.co. After 30 days, data export may no longer be available;
• Provisions of these Terms that by their nature should survive termination (including Sections 6, 9, 10, 12, 13, 15, 16, and 18) will continue to apply.

Before initiating any formal legal proceedings, each party agrees to attempt to resolve any dispute arising from or relating to these Terms or the Service through good-faith negotiation. Either party may initiate this process by emailing the other at support@nasiya.co (for disputes directed to Nasiya) with a written description of the dispute and the relief sought. The parties will have 30 days from receipt of that notice to attempt to resolve the dispute amicably.

If the parties are unable to resolve a dispute through good-faith negotiation within the 30-day period, either party may refer the dispute to binding arbitration under the rules of the applicable arbitral body for the relevant jurisdiction:

• UAE and international disputes: DIFC-LCIA Arbitration Centre, London Court of International Arbitration rules, seat of arbitration in Dubai (DIFC);
• US disputes: American Arbitration Association (AAA) Commercial Arbitration Rules;
• Australian disputes: Australian Centre for International Commercial Arbitration (ACICA) Arbitration Rules;
• All other disputes: competent courts of the applicable jurisdiction as set out in Section 15.

Arbitration will be conducted in English. Each party will bear its own costs unless the arbitral tribunal orders otherwise. Nothing in this Section prevents either party from seeking urgent injunctive or other interim relief from a competent court.

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action. You waive the right to participate in a class action or class-wide arbitration.

These Terms, together with our Privacy Policy and any Order Form, Enterprise Agreement, or Data Processing Agreement executed by the parties, constitute the entire agreement between you and Nasiya with respect to the Service and supersede all prior agreements, representations, warranties, and understandings, whether written or oral, relating to the subject matter.

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

A party's failure or delay in exercising any right or remedy under these Terms will not constitute a waiver of that right or remedy. A waiver of any breach will not be construed as a waiver of any subsequent breach of the same or any other provision.

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without Nasiya's prior written consent. Nasiya may assign these Terms in their entirety to a successor entity in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of Nasiya's assets. Any purported assignment in violation of this Section is null and void.

Nasiya will not be in breach of these Terms or liable for any delay or failure to perform any obligation if such delay or failure results from circumstances beyond Nasiya's reasonable control, including acts of God, natural disasters, pandemic, governmental action, war, civil unrest, failure of telecommunications infrastructure, internet service provider failures, or third-party service outages (including AI provider outages). Nasiya will take reasonable steps to mitigate the impact of such events and will notify you as soon as practicable.

Notices from you to Nasiya under these Terms must be sent by email to support@nasiya.co. Notices from Nasiya to you will be sent to the email address associated with your Org Admin account. Email notices are deemed received on the business day following transmission, provided no delivery failure notice is received.

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties. Neither party has authority to bind the other to any obligation.

Section headings are included for convenience of reference only and do not affect the interpretation of these Terms.